Last updated February 23, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@nivion.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Same as Sender on Package
Attn: Returns
RMA #
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
• Both Amazon and Walmart have return policies in place for items purchased from their online stores. These policies may vary depending on the type of item being returned. To learn more about the specific return policies of Amazon and Walmart, visit their respective return and refund policy pages on their websites.
• Amazon's return policy allows customers to return most new, unopened items within 30 days of delivery for a full refund. Additionally, some items may have a restocking fee associated with them. To get more detailed information about Amazon's return policy, visit their Help & Customer Service page.
• Walmart's return policy also varies depending on the item being returned. Most items can be returned within 90 days of purchase, but some items may have a shorter return window. To get more detailed information about Walmart's return policy, visit their Returns page.
It is important to note that both Amazon and Walmart have different return policies for items purchased from their third-party sellers. To learn more about the return policies for thirdparty seller items, visit the respective policies on Amazon and Walmart's websites.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@nivion.com
